Terms Conditions - The Mother Nurtured

Terms & conditions

Be Heard Mother Nurtured: Terms & Conditions

Counselling Services

As part of providing our counselling service to you it is necessary to collect and record personal information. The information gathered is part of our assessment and treatment. It enables your counsellor to provide a relevant and informed counselling service.

Confidentiality

All personal information gathered by the counsellor during the provision of the psychological service will remain confidential and secure except where:

1. It is subpoenaed by a court.

2. Failure to disclose the information would place you or another person at serious and imminent risk.

There may be times where, as part of the assessment and therapy process, it may be helpful for your counsellor to liaise with other people or agencies that are relevant to your goals. Additional consent forms will be requested in these instances.

Please note that if you intend to claim rebates from Medicare or another organisation, your counsellor must provide summary reports to external agencies regarding their treatment progress. Under the Medicare scheme these reports are typically be sent to your GP or psychiatrist. We will request your written consent permit the forwarding of these Medicare reports to the referring clinician.

Session Length & Fees

All sessions are 40 or 80 minutes in duration (as booked by you the client). The cost of therapy sessions will be clearly display and all fees are payable before the session commences. Payment can be made via the Stripe payment system.

Session Length & Fees

If for some reason you need to cancel or postpone your appointment, at least 24 hours notice is required. A cancellation fee of 100% will be charged if insufficient notice is given (i.e. notice within 24 hours).

If the original appointment was booked online via our online bookings calendar, the appointment can be cancelled online using the link provided in the online bookings confirmation email (as long as it is outside the 24 hour period). If the appointment was booked via email or over the phone the appointment must be cancelled via email at hello@themothernurtured.com. We will not accept cancellations via SMS. If you fail to attend an appointment, with no notice of cancellation, the full fee will apply.

If a cancellation was made due to unavoidable circumstances, then we will try our best to reschedule the appointment but it will be at the discretion of Be Heard Mother Nurtured to determine whether cancellation fees apply. If numerous consecutive cancellations are made, then it is also at our discretion to charge a non-refundable deposit for future sessions.

Repeat Cancellations

Clients who fail to attend three confirmed scheduled appointments in a row will have their appointment slot automatically reallocated to another client on the wait list and they will not be able to resume treatment at Be Heard Mother Nurtured until they have paid a non-refundable deposit of 50% of their therapy session fee. Clients will forfeit this deposit if they fail to attend subsequent appointments or cancel. Clients with a pattern of late cancellations and non-attendance may have their appointment slot reallocated to another client on the wait list or their frequency of therapy reduced.

Tardiness

Sessions are strictly 40min or 80min (as booked) and will not be extended past the hour due to late arrivals. Full fees apply in circumstances of late arrival.

Conditions of Cancellation Policy

If a cancellation fee has been charged, no refunds will be paid. These cancellation fees apply to all clients of Be Heard Mother Nurtured, even those whose services are paid for by another organisation (Medicare, Private Health funds, etc). The cancellation fee will need to be paid personally by the client as third party organisations do not typically cover cancellation fees for nonattendance at scheduled appointments.

Pre–payment Policy for Appointments

1. Prepayments are required for all appointments

The full amount will be forfeited if you no show or late cancel within 24 hours of your appointment time.

2. Our Refund Policy

Our pre–paid services are not refundable but you can change your appointment time (with 24 hours notice).

Workshops and Group Sessions

All transactions with Be Heard Mother Nurtured are subject to the following terms and conditions. The person responsible for the booking as indicated in these terms and conditions is the person who is named on the booking confirmation form. It is their responsibility to read all terms and conditions of their booking. The price for each workshop is displayed on the website and must be paid in full, by debit or credit card at time of booking in order to confirm registration.

Your booking will be confirmed after registration by e-mail.

Tickets for workshops are non-refundable and non-transferable.

We cannot accept responsibility for any changes in personal circumstances or work commitment. We reserve the right to cancel or change workshop dates if necessary, at any time. In the event of cancellation, all customers will be notified. If a customer is not available for the new date, they will be refunded the ticket in full and offered a choice of alternative dates / events.

Courses

The price for each course is displayed on the website and must be paid in full, by debit or credit card at time of booking in order to confirm registration. Payment plans are available and can be organised and agreed with The Indigo Project on a case by case basis.

Your booking will be confirmed after registration by e-mail.

Tickets for courses are non-refundable and non-redeemable. Exceptional circumstances (emergencies, etc) will be treated on a case-by- case basis.

We cannot accept responsibility for any changes in personal circumstances or work commitment. We reserve the right to cancel or change course dates if necessary, at any time. In the event of cancellation, all customers will be notified. If a customer is not available for the new date, they will be refunded the ticket in full and offered a choice of alternative dates / events.

Special Events / Retreats

Tickets for special events and classes are non-refundable and non-redeemable. Exceptional circumstances (emergencies, etc) will be treated on a case-by- case basis. We cannot accept responsibility for any changes in personal circumstances or work commitment. We reserve the right to cancel or change events and classes if necessary, at any time. In the event of cancellation, all customers will be notified. If a customer is not available for the new date, they will be refunded the ticket in full and offered a choice of alternative dates / events.

Be Heard Mother Nurtured does not accept any responsibility for personal property left at the facilities.

Promotional Codes

These terms and conditions apply to circumstances whereby promotional codes are required to obtain the promotional offer.

The promotional code is valid for a limited time only. Each promotional code can be used only once, unless otherwise specified. Each promotional code applies only to qualifying items as specified in the offer. The promotion is subject to all restrictions set forth in the offer. The promotional code is not transferrable and may not be resold.